Privacy policy
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
At Lovell Air Services, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store your information when you use our website or services.
1. What Information We Collect
- We may collect the following personal information when you interact with us: Full name, Contact details (email address, phone number, address), Suburb and property type, Details about your air conditioning system or service needs, Payment details (only if provided for service transactions), Any information you choose to share via our contact forms, emails, or phone calls.
- We may also collect non-personally identifiable information for analytics purposes (e.g. via cookies or Google Analytics).
2. How We Collect Your Information
We collect your personal information in the following ways: When you fill out a form on our website, When you contact us by phone, email, or through social media, When you book a service or request a quote, When you subscribe to our newsletter or promotional offers, Automatically, through cookies or third-party tools like Google Analytics.
3. Why We Collect Your Information
We collect and use your information to: Provide you with our services and respond to enquiries, Book appointments or send quotes, Process payments and issue invoices, Confirm eligibility for government rebates (e.g. VEU Programme), Improve our website and customer service, Send occasional updates, promotions, or service reminders (you can opt out at any time).
4. Disclosure of Personal Information
We will never sell your data. We may share your information with: Service technicians or contractors (for the purpose of completing your job), Government agencies (e.g. for processing rebate claims under the VEU programme), Payment processors or third-party platforms we use to manage bookings or marketing (e.g. Google, Facebook, email platforms), Legal or regulatory bodies when required by law.
Last updated: January 4, 2025
5. How We Store & Protect Your Information
- We store personal information securely through password-protected systems, reputable third-party platforms, and internal access controls.
- While we take all reasonable steps to protect your data, no system is 100% secure. You share information with us at your own risk.
6. Accessing or Updating Your Information
- You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.
7. Cookies & Website Tracking
- We use cookies and tracking tools (like Google Analytics and Meta Pixel) to monitor website traffic, understand user behaviour, and improve our services.
- You can manage cookie preferences through your browser settings.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
For questions about these terms or our services, please contact:
